Terra Tag Terms of Service
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Terra Tag website, located at https://www.terratag.com.au/ ("Website"). By using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
2. Intellectual Property Rights
All content, including but not limited to text, graphics, logos, images, and digital downloads on the Website, is the property of Terra Tag or its content suppliers and is protected by Australian and international copyright laws. Unauthorised use or reproduction of the content is strictly prohibited.
By purchasing our product, you agree that we may use images of you with our product on our social media channels. We may also use these images for marketing and promotional purposes. If you do not want us to use your images, please let us know in writing at hello@terratag.com.au.
3. Use of the Website
You agree to use the Website for lawful purposes only and in a manner that does not infringe on the rights or restrict the use and enjoyment of the Website by any third party. This includes but is not limited to, conduct that is harassing, defamatory, or abusive, and the transmission of obscene or offensive content.
4. User Accounts
To make a purchase on the Website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify Terra Tag immediately of any unauthorised use of your account or breach of security.
5. Pricing and Payment
All prices on the Website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice. Payment for purchases made on the Website must be made by an accepted credit card or through an authorised payment gateway.
6. Shipping and Delivery
We ship Australia-wide using trusted carriers including Australia Post and national courier services.
Production & Delivery Timelines:
Production Time: 2–5 business days from the point of artwork approval.
Standard Delivery (Business Days):
Canberra: 3 days
Brisbane: 2 days
Sydney: 3 days
Melbourne: 3 days
Adelaide: 4 days
Perth: 7 days
Tasmania: 9 days
Express Delivery (Business Days):
Canberra: 1–3 days
Brisbane: 1 day
Sydney: 2 days
Melbourne: 2 days
Adelaide: 2 days
Perth: 3 days
Tasmania: 3 days
Once dispatched, all orders include a tracking number so you can follow your parcel’s journey.
Important Note: While we do everything we can to deliver on time (and we’ve never missed a delivery), we rely on third-party carriers. Terra Tag is not liable for delays caused by postal disruptions, extreme weather, or courier service issues beyond our control.
7. Returns and Refunds
Because all our name badges and lanyards are custom printed and assembled to order, we’re unable to accept returns for change of mind or incorrect guest list submissions.
However, if we make an error on our end (like a misprint or packing mistake), we’ll absolutely make it right — either by reprinting, replacing or refunding, depending on the issue.
To request a refund or correction:
Contact us at hello@terratag.com.au within 3 business days of receiving your order.
Please include photos and a brief description so we can assess the issue promptly.
We’re real humans who genuinely care — so if something’s gone wrong, we’ll fix it fast.
8. Limitation of Liability
To the maximum extent permitted by law, Terra Tag will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or other intangible losses, arising from your use of the Website or any products purchased through the Website.
9. Use of Customer Orders for Promotional Purposes
By purchasing from Terra Tag, you grant us the right to use and publish images, descriptions, and other details of the products we create for you across our YouTube, LinkedIn, Instagram, and website channels. This includes showcasing the final product as part of our marketing and promotional activities. If you prefer that we do not use your order for these purposes, please notify us in writing at hello@terratag.com.au.
10. Changes to the Terms
Terra Tag reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on the Website. Your continued use of the Website following the posting of changes will indicate your acceptance of those changes.
11. Governing Law
These Terms are governed by the laws of Australia, and any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Australia.
12. Contact Us
If you have any questions or concerns regarding these Terms, please contact us or send an email to hello@terratag.com.au
13. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
14. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Terra Tag with respect to your use of the Website and supersede all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.